This is Alex, our founder and Chief Unbanking Officer here at U Account.
A few years ago, Alex decided the banking world was ready for a shake-up and he and a handful of pals set about building an account that would be different to all the others.
The idea was to create a place for anyone to keep and manage their money, whatever their credit history; a bank alternative that never surprised people with hidden charges or penalties; and a product that could do so much more than a boring old current account.
After three years of hard work, U Account began to take shape.
In October 2016, U Account was launched to the public, providing a much-needed alternative to traditional banking that would go on to help all kinds of people all over the country, not only to avoid unfair fees, but to actively improve their financial health with a bunch of nifty built-in features and functionalities.
Oh and by the way, U Account isn’t based in London like all the others. It’s up here in Yorkshire, in Sheffield’s Digital Campus right in the heart of the city. Just one of the ways we’re a bit different.
We aim to provide tip-top customer service. Our dedicated team will always make sure getting in touch is:
You can contact us via live chat, by sending a secure message in your account, or through one of our social media channels – whichever you fancy.
Our security protocol and procedures rival those of any bank, and we’ll never ever give away your personal information.
It’s the whole point of us being here – whether that’s answering any queries you might have or finding a solution to a problem.
We promise to treat you fairly and with respect. And we’re on your side, always. (As long as your side is the right side of the law, of course!)
The FCA requires us to publish certain information about the way we support U Account customers. You can find that information here.
We’re a growing team of 60 or so industry experts, developers, creative folk and customer service agents. Here are some of our happy (but hard-working) faces:
We’re always hiring, too, so if you’re after a new challenge in a relaxed environment, why not find out where you could fit into our motivated and talented team?