About Us

It's all about you

Hello! Welcome to U Account’s About us page. Nice to see you.

Here you can find out all about: what we've been up to, our promise to deliver exceptional service, working life here at U and the organisations we sponsor.

Alex Letts CEO
Alex Letts CEO

Our Story

This is Alex, our founder and Chief Unbanking Officer here at U Account.

A few years ago, Alex decided the banking world was ready for a shake-up and he and a handful of pals set about building an account that would be different to all the others.

The idea was to create a place for anyone to keep and manage their money, whatever their credit history; a bank alternative that never surprised people with hidden charges or penalties; and a product that could do so much more than a boring old current account.

After three years of hard work, U Account began to take shape.

In October 2016, U Account was launched to the public, providing a much-needed alternative to traditional banking that would go on to help all kinds of people all over the country, not only to avoid unfair fees, but to actively improve their financial health with a bunch of nifty built-in features and functionalities.

Since then we’ve got people talking all over the place. Have a read of what our customers are saying about us, what the industry thinks of us, and what the press has to say.

Oh and by the way, U Account isn’t based in London like all the others. It’s up here in Yorkshire, in Sheffield’s Digital Campus right in the heart of the city. Just one of the ways we’re a bit different.

Our Promise

We aim to provide tip-top customer service. Our dedicated team will always make sure getting in touch is:

Easy

You can contact us via live chat, by sending a secure message in your account, or through one of our social media channels – whichever you fancy.

Secure

Our security protocol and procedures rival those of any bank, and we’ll never ever give away your personal information.

Helpful

It’s the whole point of us being here – whether that’s answering any queries you might have or finding a solution to a problem.

Non-judgemental

We promise to treat you fairly and with respect. And we’re on your side, always. (As long as your side is the right side of the law, of course!)

Why not have a read of our customer reviews or check out the awards we’ve won for our service?


Our People

We’re a growing team of 60 or so industry experts, developers, creative folk and customer service agents. Here are some of our happy (but hard-working) faces:

We’re always hiring, too, so if you’re after a new challenge in a relaxed environment, why not find out where you could fit into our motivated and talented team?


Our Partners

U Account is proud to support a couple of organisations whose visions are a bit like our own.

Fredericks foundation logo

Frederick’s is a registered charity that helps people who want to transform their lives and their communities by setting up a small business, but who haven’t been able to find anyone to invest in them. It offers them the very valuable opportunities and choices that they haven’t been given anywhere else.

Fair for you logo

Fair for you is a flexible credit provider that makes it easy for people to buy much-needed household items by giving them the choice of how much to pay and when. They’ll also deliver those items to you free of charge, and take away your old ones to be recycled.