Information about the U Account
1. Information about how to open a U Account
To open a U Account, a new customer will need to provide us with their name, address, email address, mobile phone number and date of birth. We may request additional information or documents in individual cases.
You can open a U Account:
- Without visiting a branch:
- By sending us documents and information electronically:
- By post:
2. Information about account services
How and when you can contact us to ask about the following things:
How and when you can use your current account to do the following things:
Information about operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available here (link to complaints page in section 2, below) The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about our card issuer, Wirecard Card Solutions, at http://www.ombudsman-complaints-data.org.uk/. Please note that these complaints cover all Wirecard's clients, not just U Account.
Opening a current account with us
Go to our FAQs on opening an account to find out how you can open an account, and what information and documents you need to give us to open an account.
How quickly do we open current accounts?
We give customers an account number and enable them to start paying into the account the same day (in cases where we don’t need any further information or documents to open the account).
How quickly do we give customers a prepaid Mastercard® card?
Once an account is open, we give customers a prepaid Mastercard card within 7 days for 99% of customers.
How quickly do customers get internet banking?
Once an account is open, customers have access to internet banking immediately.
How quickly is an overdraft available?
The U Account does not offer an overdraft facility.
How quickly do we replace prepaid Mastercard cards which have been lost, stolen or stopped?
We replace prepaid Mastercard cards within 7 days for 99% of customers.