Contact us

If you can’t find the answer to your query in our FAQ’s, you can contact us via the options below. We make sure we reply to all in account messages within one working day.

If you already have an account, you can contact us via the U Money App. log in and click on the ‘help’ section to open a new query or view the status of any open queries.

Contact form

To contact one of our U Account specialists, fill in the form and we will get back to you as soon as possible. Sorry, we're currently experiencing some problems with our contact form.

If you need to get in touch with us, please email us at [email protected] using the email address you log on to your U Account with.


At U Account we pride ourselves on our customer service and we are committed to giving the highest quality service we can. If you’re not happy with our service, please let us know so we can put things right. Full details of our Complaints Procedure can be found here.