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U Privacy Policy

  1. PRIVACY & COOKIE POLICY
    1. U is a trading name of Ffrees Family Finance Limited, U ("we", "us" or "our") is committed to protecting and respecting your privacy. We own and operate the Website.
    2. In this Privacy and Cookies Policy, references to "you" are to any person who submits data to us or the Website about him/herself or about any living individual in relation to use of the Website or the services that are available through the Website (the "Services"). When you use the Website or aspects of it, we may ask you to provide us with information about you. This Privacy and Cookies Policy sets out how we might use that information.
    3. This Privacy and Cookies Policy (together with our Terms of Use, Customer Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
    4. We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collect or for as long as we are required to keep it by law.
    5. For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Ffrees Family Finance Limited, which has a registered company number of 7516554 and registered office at Electric Works, Sheffield Digital Campus, Sheffield, S1 2BJ.
    6. Companies from which you buy through U and our partners in supplying services to you, including Wirecard Card Solutions Ltd., may have their own Privacy Policies which you should read.
  2. INFORMATION WE MAY COLLECT FROM YOU
    1. We may collect and process the following data about you:
      1. Your title, name, date of birth, gender, address, email address, telephone numbers, username, password, memorable number for security purposes and such other details as we require. This includes information provided at the time of registering to use the Website.
    2. Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to the Services, requesting further services, or expressing interest in our services over the course of beginning an account application. We may also ask you for information when you report a problem with the Website.
    3. If you contact us, we may keep a record of that correspondence.
    4. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
    5. Details of your visits to the Website, including, but not limited to, traffic data, weblogs and other communication data, and the resources that you access.
    6. Your social media account details, if you chose to join or become affiliated with any social media resources, accounts or pages which we administer.
    7. You should only submit to us or the Website information which is accurate and not misleading. You should keep that information up-to-date and let us know if any of that information changes by Contacting Us. By submitting your or anyone else's data to us or the Website, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
  3. IP ADDRESSES
    1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  4. COOKIES
    1. What Are Cookies?
      1. Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (e.g. computer or smartphone) when you visit a website. Cookies can be recognised by the website that downloaded them — or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.
      2. Third party marketing partners may set cookies before you reach our site. If you wish to prevent these types of cookies, you may do so through your device's browser security settings.
      3. You can obtain further information about cookies from www.aboutcookies.org or www.allaboutcookies.org. Please note, however, that those sites are operated by third parties and we accept no responsibility for the content or accuracy of these websites.
    2. What are cookies used for?
      1. Cookies help us provide you with better websites, by enabling us to monitor which pages you find useful and which you do not, provide specially tailored information from our website, and to track the effectiveness of online advertising. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
      2. To provide you with specially tailored information from our website and to track the effectiveness of online advertising, we use both Session, Persistent, and Third Party cookies.
        1. Session Cookies enable the website to keep track of your movement from page to page so you are not asked for the same information you've already given to the site. For example, when you have logged-in to your Account. Session cookies will only stay on your device until you stop browsing.
        2. Persistent cookies help websites remember your information and settings when you visit them in the future. For example, when you have dismissed the cookie notice banner. Persistent Cookies are stay on your browsing device after you have finished browsing until they expire or are deleted.
        3. Third Party Cookies: Third party service providers may set their own cookies on your device. We do not control these cookies and you should check the service provider's website for further details about how they use cookies.
      3. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.
      4. Types of cookies we use:
        Type Purpose
        Strictly Necessary Cookies These cookies are essential to make our website work. They enable you to move around the website and use its features. Without these cookies, services that are necessary for you to be able to use our site such as accessing secure areas cannot be provided.
        Analytics Cookies

        These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages.

        These cookies provide us with anonymised analytical information about how our website is performing.

        Functionality Cookies These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your username.
        Advertising Cookies

        These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

        They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.

        Social Media Cookies In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, YouTube or Twitter.
        Survey Cookies We select some users to take part in surveys to monitor our performance and gain feedback. We use third parties to do this, if you take part, the third party will save cookies to your computer to track your progress through surveys.
        Live Chat Cookies We use third party to provide a live chat facility to help you with problems you might have with our website or service. This facility is set to remember information you've entered during a web chat.
        Multivariate Testing Cookies We sometimes test different versions of webpages with different users to see which work better. A third party, or we, will save a cookie so that you consistently see the same version of the website when browsing.
        1. If you would like a full list of each specific cookie, its name, purpose and type, please Contact Us.
  5. WHERE WE STORE YOUR PERSONAL DATA
    1. All information you provide to us is stored on our secure servers. We use industry standard security systems and firewalls on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
    2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
    3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  6. USES MADE OF THE INFORMATION
    1. We use information held about you in the following ways:
      1. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
      2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; we also use information we hold about you to make sure that we do not contact you for such purposes if you have opted-out.
      3. To manage the Website, detect fraud or Website abuses, send you information relevant to the Website and in case we have any queries.
      4. To carry out our obligations arising from any contracts entered into between you and us.
      5. To allow you to participate in interactive features of our service, when you choose to do so.
      6. To notify you about changes to the Services.
      7. To allow you to register for an account on the Website, which may include sending an email to you to confirm your details.
      8. To give you a new password if you have forgotten it.
      9. To allow you to register interest for an account on the Website, this may include sending an email to you to follow up with an incomplete application.
    2. We also need to use your contact details and other information for any aspect of the Website (including, without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Terms of Use and verifying information).
    3. We may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you (and we or they may contact you about these by email, post or telephone) and to keep our and/or their databases up to date; if you have opted not to receive such information, we use your data to ensure that you are not contacted by us or those third parties. We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in this Privacy and Cookies Policy. For example, we may use third parties to provide us with marketing or customer service assistance.
    4. We will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which we already provide to you.
    5. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please untick the relevant box situated within your account's contact preferences, unsubscribe in the electronic communication, or Contact Us and request this.
    6. Except as set out in this Privacy Policy, we do not disclose information about identifiable individuals to our partners, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their link on any given day). We may also use such aggregate information to help partners reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our partners' wishes by displaying their link to that target audience.
    7. We may transfer our databases containing your personal information if we sell our business or part of it to an actual or potential purchaser.
    8. We may also disclose your details as described elsewhere in this Privacy and Cookies Policy.
    9. Other than as set out in this Privacy and Cookies Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy and Cookies Policy or unless we are required to do so by law.
  7. YOUR RIGHTS
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right to prevent such processing at any time by unticking the relevant box situated within your account's contact preferences, unsubscribing in the electronic communication, or Contact Us and request this.
    2. The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  8. ACCESS TO INFORMATION
    1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  9. CONSENT
    1. By submitting data to us and using the Website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy and Cookies Policy (as amended from time to time, as described below) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.
    2. You also consent to us (or third party partners working through the Website) placing cookies on your hard drive. You can turn these off if you want, through the settings on your browser. See the "Cookies" section above.
    3. Please note that you can revoke any consent you have given us under this policy at any time by contacting us at Contact Us , and referencing this Privacy and Cookies Policy in the email subject line, using the body of the email to say what consent you are revoking.
  10. CHANGES TO OUR PRIVACY POLICY
    1. Any changes we may make to this Privacy and Cookies Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. Each time you enter the Website, you agree that the Privacy and Cookies Policy current at that time shall apply to all information held by you.
  11. CONTACT
    1. Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed. Contact Us for more information.