| Website | |
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| New applications | |
| Logging in to your account | |
| Using our mobile app |
| Accounts | |
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| Statements and Account Balance | Display Delay | |
When making a transfer to your extra accounts and/or making a payment out of your U Account, please leave 30 minutes for your balance and statements to correct; payments are being processed as normal and this is a display error only. While we work to fix this issue, please don’t try to repeat any payments that are not shown in your transactions, as the money may be debited from your account more than once. Please check back here for updates. We're very sorry if the issue has caused you any inconvenience. |
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| Making transactions | |
| Using your card at cash machines | |
| Receiving payments to your U Account (Inbound) | |
| Making payments from your U Account (Outbound) | |
| Direct Debits | |
| Crediting U Points to your account | |
| Activating your card and retrieving your PIN | |
| Depositing with PayPoint | |
| Weekend Planned Maintenance - Inbound Payments | |
Our banking partner will be doing some maintenance work on our inbound payment systems this Saturday (24 August) between 10.00 and 13.00. Payments sent to U Accounts during this time will be delayed but should arrive no later than 15.00. Thanks for your patience. |
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| Contacting Us | |
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| By sending us a query | |
| Live Chat | |
As of 22 July, we have removed the Live Chat option on the website for all of our customers. You can get in touch with us at any time by sending over a secure message from your account, just by heading over to www.uaccount.uk/help. |
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