| Website | |
|---|---|
| New applications | |
| Logging in to your account |
| Accounts | |
|---|---|
| New card orders | |
| Using your card in shops and online | |
| Using your card at cash machines | |
| Receiving BACS payments (e.g. wages or benefits) | |
| Receiving Faster Payments (e.g. one-off or regular transfers) | |
There’ll be some maintenance happening on our inbound payment systems this Saturday (17 November) between 8.00am and 8.00pm, and this Sunday (18 November) between 4.30am and 9.30am. Any payments sent to U Accounts between these times will arrive later than usual, but should arrive no later than one hour after each period of maintenance finishes. Thanks for your patience and apologies for any inconvenience. |
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| Making payments from your U Account | |
There’ll be some maintenance happening on our outbound payment systems this Saturday (17 November) between 8.00am and 8.00pm, and this Sunday (18 November) between 1.00am and 6.00am. Any payments sent from U Accounts between these times will arrive later than usual. Thanks for your patience and apologies for any inconvenience. |
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| Setting up and paying direct debits | |
| Crediting U Points to your account | |
| Activating your card and retrieving your PIN | |
| Contacting Us | |
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| By sending us a query |