| Website | |
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| New applications | |
| Logging in to your account | |
| Using our mobile app |
| Accounts | |
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| Statements and Account Balance | Refunds Balance Error | |
Due to a technical issue, some customers may find that refunds or credits made to their cards will not appear correctly on their statements. This may cause the running balance on the statement to show incorrectly. We're working to fix this as a priority and we're sorry for any inconvenience or confusion it causes. Please be assured in the meantime that your current and available balance is not affected and will always be accurate. |
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| Statements and Account Balance | Mobile App Transactions List - RESOLVED | |
The recent issue affecting transactions showing on the transaction list in the mobile app is now resolved. We're very sorry if this caused you any inconvenience. Thank you for your patience. |
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| Receiving payments to your U Account (Inbound) | |
| Making payments from your U Account (Outbound | |
| Direct Debits / Standing Orders | |
| Activating your card and retrieving your PIN | |
| Depositing with PayPoint | |
| Ordering a new card | |
| Statement of fees | |
Statements of fees are temporarily unavailable through the mobile app and website. We working to fix this issue. In the meantime, if you require a statement of fees, please send us a secure message. We're sorry if this issue causes you any inconvenience. |
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