Service
Status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
Website
New applications
Logging in to your account
Accounts
New card orders
Using your card in shops and online
Using your card at cash machines
Receiving BACS payments (e.g. wages or benefits)
Receiving Faster Payments (e.g. one-off or regular transfers)
There’ll be some maintenance happening on our inbound payment systems this Sunday (23 September) from around 6:00am to 6:00pm. Any payments sent to U Accounts after this time might arrive a little later than usual, but should do so before 7pm at the latest. Thanks for your patience!
Making payments from your U Account
Setting up and paying direct debits
Crediting U Points to your account
Contacting Us
By sending us a query
By live chat (Monday to Friday, 9.00am to 5.00pm)