| Website | |
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| New applications | |
Applications for our new U Account will be opened up in December 2020 |
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| Logging in to your account | |
| Using our mobile app | |
| Accounts | |
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| Statements and Account Balance | |
| Making transactions | |
We're aware that some customers may encounter a problem currently affecting Outbound Payments. Please try your sending your payment again, making sure that your payment reference contains at least two different letters or numbers (and 6 or more characters altogether). |
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| Receiving payments to your U Account (Inbound) | |
If you've switched to our new U Account but you still receive payments into your old account, we will, until the end of this week, move those payments across to your new account for you. Thereafter they will return to the sender - so please give your new account details to anyone sending you money |
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| Making payments from your U Account | |
| Direct Debits / Standing Orders | |
| Activating your card and retrieving your PIN | |
| Depositing with PayPoint | |
There is a short delay in us being able to offer the PayPoint service on our new U Account. We will be relaunching this in early December and will follow up with more details soon |
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| Ordering a new card | |
| Weekend Planned Maintenance | |
| Contacting Us | |
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| By sending us a query | |
Questions about your new U Account? Right now our team might take longer than usual to respond. Please try our 'NEW U Account Questions' in our 'Help & support' area for quicker answers |
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