Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
Direct Debits

The issue with setting up direct debits has been resolved. However, if you are notified or are aware the instruction has failed or has been declined, you'll need to contact the service provider (company in question) and request this is reinstated. Please accept our apologies for any inconvenience this may cause.

Balance and Account Number Retrieval
Money Manager
New Applications
Logging In
Extra Accounts
We're currently investigating an issue that means transactions for your Extra Accounts may be charged for a different package type. Any additional fees incurred as a result of this will be reversed as soon as the issue has been resolved. Please contact us with a secure message if you have any questions.
Card Orders and Dispatch
Mastercard Payments
Paying in to Your Account with BACS
Paying for Things with Your U Card
U Points Payments
Contacting Us
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