Questions about your new U Account? Our team might take a little longer to respond than usual, but click here to see the top answers.

Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
Website
New applications
Applications for our new U Account will be opened up in January 2021
Logging in to your account
Using our mobile app
Accounts
Statements and Account Balance
Making transactions
Receiving payments to your U Account (Inbound)
Making payments from your U Account (Outbound
Direct Debits / Standing Orders
Activating your card and retrieving your PIN
Depositing with PayPoint
Ordering a new card
Weekend Planned Maintenance
Contacting Us
By sending us a query