Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
New applications
Logging in to your account
Using our mobile app
Statements and Account Balance
Making transactions
Receiving payments to your U Account (Inbound)
Using your card at cash machines
Direct Debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Depositing with PayPoint
Ordering a new card
Weekend Planned Maintenance | Outbound Payments - Saturday 08 August
Our banking partner will be doing some maintenance work on our outbound payment systems this Saturday (08 August) between 12.00pm - 18.00. Payments sent from your U Account during this time will be delayed but should arrive no later than 23.00. Thanks for your patience.
Contacting Us
By sending us a query