Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
New applications
Logging in to your account
Using our mobile app
Statements and Account Balance
Making transactions
Using your card at cash machines
Receiving payments to your U Account (Inbound)
Making payments from your U Account (Outbound)
Direct Debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Depositing with PayPoint
Weekend Planned Maintenance
Contacting Us
By sending us a query
Live Chat
Live chat will be closing at a slightly earlier time of 5pm over the next few weeks due to team training. If you need to get in touch after this time, please go to and send us a secure message, and an agent will be back in touch shortly.