Service
Status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
Website
New applications
Logging in to your account
Accounts
New card orders
Using your card in shops and online
Using your card at cash machines
Receiving BACS payments (e.g. wages or benefits)
Receiving Faster Payments (e.g. one-off or regular transfers)
There’ll be some maintenance happening on our inbound payment systems this Saturday (17 November) between 8.00am and 8.00pm, and this Sunday (18 November) between 4.30am and 9.30am. Any payments sent to U Accounts between these times will arrive later than usual, but should arrive no later than one hour after each period of maintenance finishes. Thanks for your patience and apologies for any inconvenience.
Making payments from your U Account
There’ll be some maintenance happening on our outbound payment systems this Saturday (17 November) between 8.00am and 8.00pm, and this Sunday (18 November) between 1.00am and 6.00am. Any payments sent from U Accounts between these times will arrive later than usual. Thanks for your patience and apologies for any inconvenience.
Setting up and paying direct debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Contacting Us
By sending us a query