Service
Status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
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New applications
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to log into your U Account online or on our mobile app. Thanks for your patience while we complete this important work.
Logging in to your account
Accounts
New card orders
Using your card in shops and online
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to use your U card in shops or online. Thanks for your patience while we complete this important work
Using your card at cash machines
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to use your U card to withdraw money from cash machines. Thanks for your patience while we complete this important work.
Receiving BACS payments (e.g. wages or benefits)
Receiving Faster Payments (e.g. one-off or regular transfers)
Making payments from your U Account
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to log into your U Account to make payments. Thanks for your patience while we complete this important work.
Setting up and paying direct debits
Crediting U Points to your account
Activating your card and retrieving your PIN
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to log into your U Account to activate your card or retrieve your PIN. Thanks for your patience while we complete this important work.
Making cash deposits at Paypoint stores
We will be doing some maintenance on our card processing system this Sunday (20 January) between 4.15am and 6.15am. During this time you won’t be able to use your U card to make cash deposits at Paypoint stores. Thanks for your patience while we complete this important work.
Contacting Us
By sending us a query
Live Chat