Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
New applications
Logging in to your account
Using our mobile app
Statements and Account Balance
Making transactions
Receiving payments to your U Account (Inbound)
Making payments from your U Account
Direct Debits / Standing Orders
Crediting U Points to your account
Activating your card and retrieving your PIN
We will be unable to inform you if your PIN is currently blocked. This will not affect you if your PIN hasn't recently been blocked at a shop or ATM.
Depositing with PayPoint
Ordering a new card
Weekend Planned Maintenance
Contacting Us
By sending us a query