| Website | |
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| New applications | |
| Logging in to your account | |
| Using our mobile app |
| Accounts | |
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| Statements and Account Balance | Pending balance from declined transactions | |
We're aware of a network issue that occurred yesterday (13 November) that caused some U Account cards to be declined for purchases and at cash machines and account balances that are still pending. Our engineers are working hard to get this sorted for you. We're really sorry for any inconvenience caused. |
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| Making transactions | |
| Using your card at cash machines | |
| Receiving payments to your U Account (Inbound) | |
| Making payments from your U Account (Outbound) | |
| Direct Debits | |
| Crediting U Points to your account | |
| Activating your card and retrieving your PIN | |
| Depositing with PayPoint | |
| Weekend Planned Maintenance | |
| Contacting Us | |
|---|---|
| By sending us a query |