Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
Website
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Logging in to your account
Using our mobile app
Accounts
Statements and Account Balance | Refunds Balance Error
Due to a technical issue, some customers may find that refunds or credits made to their cards will not appear correctly on their statements. This may cause the running balance on the statement to show incorrectly. We're working to fix this as a priority and we're sorry for any inconvenience or confusion it causes. Please be assured in the meantime that your current and available balance is not affected and will always be accurate.
Using your card at cash machines
Receiving payments to your U Account (Inbound)
Making payments from your U Account (Outbound
Direct Debits / Standing Orders
Activating your card and retrieving your PIN
Depositing with PayPoint
Ordering a new card
Statement of fees
Statements of fees are temporarily unavailable through the mobile app and website. We working to fix this issue. In the meantime, if you require a statement of fees, please send us a secure message. We're sorry if this issue causes you any inconvenience.