Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
New applications
Logging in to your account
Using our mobile app
Statements and Account Balance | Display Delay
When making a transfer to your extra accounts and/or making a payment out of your U Account, please leave 30 minutes for your balance and statements to correct; payments are being processed as normal and this is a display error only. While we work to fix this issue, please don’t try to repeat any payments that are not shown in your transactions, as the money may be debited from your account more than once. Please check back here for updates. We're very sorry if the issue has caused you any inconvenience.
Making transactions
Using your card at cash machines
Receiving payments to your U Account (Inbound)
Making payments from your U Account (Outbound)
Direct Debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Depositing with PayPoint
Weekend Planned Maintenance - Inbound Payments
Our banking partner will be doing some maintenance work on our inbound payment systems this Saturday (24 August) between 10.00 and 13.00. Payments sent to U Accounts during this time will be delayed but should arrive no later than 15.00. Thanks for your patience.
Contacting Us
By sending us a query
Live Chat
As of 22 July, we have removed the Live Chat option on the website for all of our customers. You can get in touch with us at any time by sending over a secure message from your account, just by heading over to