Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
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Accounts
Statements and Account Balance | Display delay
When making a transfer to your extra accounts and/or making a payment out of your U Account, please leave 30 minutes for your balance and statements to correct; payments are being processed as normal and this is a display error only. While we work to fix this issue, please don’t try to repeat any payments that are not shown in your transactions, as the money may be debited from your account more than once. Please check back here for updates. We're very sorry if the issue has caused you any inconvenience.
Making transactions
Using your card at cash machines
Receiving payments to your U Account (Inbound)
Making payments from your U Account (Outbound)
Direct Debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Depositing with PayPoint
Weekend Planned Maintenance - Outbound Payments | Saturday 21st September
Our banking partner will be doing some maintenance work on our outbound payment systems this Saturday (21 September) between 08.00 and 20.00. Payments sent from your U Account during this time will be delayed but should arrive no later than 23.00. Thanks for your patience.
Weekend Planned Maintenance - Receiving Payments | Sunday 22 September
Our banking partner will be doing some maintenance work on our outbound payment systems this Sunday (22 September) between 09.00 and 10.30. Payments sent to your U Account during this time will be delayed but should arrive no later than 13.00. Thanks for your patience.
Contacting Us
By sending us a query