Service status

Service or product issues and upcoming changes will be displayed on this page. Sometimes things go wrong with the banking infrastructure that we can't predict, but we promise to keep you informed here.
New applications
Logging in to your account
Using our mobile app
Statements and Account Balance
Making transactions
Using your card at cash machines
Receiving payments to your U Account (Inbound)
Making payments from your U Account
Direct Debits
Crediting U Points to your account
Activating your card and retrieving your PIN
Depositing with PayPoint
Ordering a new card
Weekend Planned Maintenance | Inbound Payments - Sunday 29th March
Our banking partner will be doing some maintenance work on our inbound payment systems this Sunday (29 March) between 00.00 to 03.00 to process this weekends summer clock change. Payments sent to U Accounts during this time will be delayed but should arrive no later than 05.00. Thanks for your patience.
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